Pay As You Go Top-up online with My Utilita. Sign in, create an account or just top-up. Your My Utilita sign in details may be different from the one used to access our old Top-up App. If you've not registered for My Utilita, you can create an account or top-up as normal.

Keeping this in view, how do I pay my Utilita bill?

To pay over the phone, call us on Call our BillPay Line on 03300 537 657 and follow the instructions - simple!

Choose how to pay

1. Pay online at
2. on the My Utilita app at
3. over the phone.

One may also ask, can you pay monthly with Utilita? Setting up a Direct Debit can be an easy way to pay whether you have a PAYG or credit meter. If you have a credit meter, you can choose to pay using a regular Direct Debit amount each month. The monthly option lets you pay for your energy usage over a period of time, usually a year.

In this manner, how do I top up my Utilita online?

Top-Up Online

1. Service type. Edit. | Choose a service type from the options below. Electricity. Gas. Heat.
2. Account details. Edit. | Select the card that looks like yours. Enter the last 9 digits on your top-up card. Enter the last 9 digits on your Billpay card.
3. Payment details. Edit. | Select a card type. No Fee. No Fee.

Can I pay monthly with a smart meter?

You can use a smart meter to pay for your energy consumption either via accurate monthly or quarterly bills or on a pay-as-you-go basis. And, if you are a pay-as-you-go customer, you will be able to pay over the phone, online or using a smart phone app – rather than trekking down to the local shop to top up.

Related Question Answers

How do I top up my gas and electric bill online?

How to top up your smart Pay As You Go meter

1. Visit our smart meter top-up website. Once you're there, click 'Top-up now'.
2. Choose your service. Select either electricity or gas from the 'Service' menu, depending on which meter you want to top up.
3. Give us your reference number and contact details.
4. Enter your payment details and confirm.
5. Check your confirmation.

Can I change from Utilita?

All you would need to do is contact the supplier you wish to switch to ask for them to transfer the debt with you, when you switch. Alternatively, if you are with Utilita and would like to set up or change the way you are paying for your debt, please call 03452 412 175 to speak to our Customer Budgeting Team.

Where can I top up my Utilita key?

You can put credit on your meters by topping-up at PayPoint outlets, by using debit or credit card details over the phone on our 'Automated Top-Up Line', online via our website or app and by SMS (text message). This allows you to top-up from anywhere, at any time of day.

Is Utilita energy cheap?

Utilita Energy has a commitment to always be cheaper than the Big Six energy companies on a prepayment tariff. The survey looked at customer service, value for money, the accuracy and clarity of bills and how well the company helps you to save energy.

How do I top up my smart meter?

How to top up your smart Pay As You Go meter

1. Visit our smart meter top-up website. Once you're there, click 'Top-up now'.
2. Choose your service. Select either electricity or gas from the 'Service' menu, depending on which meter you want to top up.
3. Give us your reference number and contact details.
4. Enter your payment details and confirm.
5. Check your confirmation.

Do Utilita do credit meters?

There is no charge to use our 'Emergency Credit' feature. Both our gas and electricity smart meters also operate 'Friendly Credit', everyday from 3pm* to 10am* the next working day, keeping you on supply during evenings, weekends and bank holidays. There is no charge to use the 'Friendly Credit' feature.

Can I top up my Pay As You Go gas meter Online?

The easiest way to top up is on the British Gas website, just access your account to Top up online now. You don't need your smart meter number, and if you save your debit/credit card, future top ups will take you just a few clicks. On the British Gas app – download it to top up easily, whenever and wherever you want.

Is Utilita free to call?

Go to: or call their consumer service on 0808 223 1133. Calls are free.

Does Utilita have a free phone number?

The fastest way for you to regain supply is to phone our Call Centre. If your supply in on please call 03452 072 000, however if your supply is off please call 03452 068 999.

Will my electric run out at night Utilita?

Our Friendly Credit feature means you never lose supply during evenings, weekends or bank holidays – even if your Emergency Credit runs out, or has not been activated.

Where can I find my Utilita reference number?

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letters you have received from Utilita. If you are unable to find find your Customer Reference Number you can retrieve it below by entering your 19-digit top-up card number or BillPay card number and your postcode.

Can't find my Utilita account number?

Your Customer Reference Number is a 10 digit number and can be found in the top right corner of any letters you have received from Utilita. If you are unable to find find your Customer Reference Number you can retrieve it below by entering your 19-digit top-up card number or BillPay card number and your postcode.

How do I get emergency credit on Utilita?

An alert will appear on your In-Home Display similar to the below image: To accept the credit, simply press E-Credit. You should press A and then the emergency credit will be applied to your meters.

How long does it take for Utilita to top up?

There are several ways to top-up with them: PayPoint: Just take your top-up cards to any PayPoint outlet to make a payment and it will be sent automatically to your meter(s) (it may take up to 30 minutes to arrive).

Is Utilita cheaper than British Gas?

Utilita Energy has a commitment to always be cheaper than the Big Six energy companies on a prepayment tariff.

Does Utilita charge for emergency credit?

£10 to pay off the Emergency Credit, £4 to pay off the Friendly Credit and £1 to get the meter going. *GMT time may vary between 10am-11am and 4pm-5pm depending on the time of year.

Can you top up 5 pound on Utilita?

Automated Top-Up Line: A minimum of £5 can be topped-up via our Automated Top-Up Line on 0345 2068 333. Direct Debit: You can also top-up via a monthly 'Pre- Pay Direct Debit' and we will send the credit directly to your meter(s) on an agreed date every month.

Does Utilita have a standing charge?

Utilita offers four tariffs that have no standing charge, instead, the tariff charges are tiered with the price of the first set amount of electricity or gas used on either a daily or monthly basis being higher than the secondary price.

How much emergency do you get on Utilita?

Credit. You won't lose supply from 2pm - 10am even if you've run out of credit. Plus, we give you £15 Emergency Credit if you're struggling to top-up. No standing charge.

What's the minimum you can top up on Utilita?

Automated Top-Up Line: A minimum of £5 can be topped-up via our Automated Top-Up Line on 0345 2068 333. Direct Debit: You can also top-up via a monthly 'Pre- Pay Direct Debit' and we will send the credit directly to your meter(s) on an agreed date every month. You can set this up by calling our Customer Care Team.

How do I top up my pay as you go meter?

How do I top up for the first time?

1. Put your key or card into the meter for at least a minute to activate it.
2. Top up your key or card at a convenient Payzone or Post Office.
3. Put the key or card into your meter. Electricity credit will transfer automatically.

How long does friendly credit last on Utilita?

Your smart meters automatically enter Friendly Credit mode everyday from 2pm* until 10am* the next working day – giving you plenty of time to top-up your supply. Any extra credit used beyond the £15 Emergency Credit is called 'Friendly Credit'. Your supply will switch off at 10:00 !

Can I top up smart meter without card?

You can still top up without having a Smart Card. You just need your Smart Card Number (SCN) to top-up your meter. However, if you don't have your Smart Card yet, please visit our Smart meter top up page or use our app.

Why is British Gas stopping PayPoint?

In a message to shareholders, PayPoint said it had “been unable to agree appropriate renewal terms for its multi-year contract and will cease working with British Gas and its customers after 31 December 2019”.

How do I top up my smart meter without a card?

You can still top up without having a Smart Card. You just need your Smart Card Number (SCN) to top-up your meter. The SCN is in the pack left by the engineer when your meter was installed. Your Smart Card should arrive within 10 days of booking your Smart meter install.

How do I top up my prepaid power?

Where can I buy credit to top up. There is a variety of ways to top up your electricity. Credit can be purchased online, on our website, via our app, the phone or at any payzone or PayPoint outlet. To avail of topping up at the shop, you will need to bring your customer card with you.

How do I top up my prepaid electricity?

There are four ways to Top Up your PrepayPower Meter:

1. Mobile App: Download it on Android or iPhone.
2. Website: Top up online now.
3. Shop: Purchase a top up in your local shop.
4. Phone: Call us on 0818 287 287 (Minimum €50 Top Up)

How does a pay as you go smart meter work?

Prepayment or pay-as-you-go meters let you pay for your gas or electricity before you use it, helping you manage the cost of your energy supply and avoid high bills. To top up, you load credit onto a key or card at a Post Office, PayPoint or Payzone, then simply insert the key or card onto your meter.